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contactcenter@oncor.com
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DALLAS (January 24, 2026) – Oncor continues responding to the impacts of the ongoing winter storm while also monitoring a second wave of expected winter precipitation across our service area overnight and into Sunday. More than 10,000 Oncor and contractor damage evaluators, lineworkers, tree trimming crew members and other restoration personnel are assisting response efforts. These teams are trained to work safely and efficiently in freezing conditions and will continue responding to outages in 16-hour, rotating shifts, so long as weather conditions allow.
Oncor’s expansive service area has so far experienced a wide-range of impacts, including freezing rain, sleet, ice and snow. The highest impact areas for ice and power outages include our southeast region near Jacksonville and Rusk, and our northeast region near Paris and the Red River. As of 5:00 p.m. Saturday, approximately 14,000 customers are without power across Oncor’s entire service territory.
The second wave of overnight impacts is expected to include an increased amount of freezing rain and ice accumulation. While new outage events are likely, restoration efforts will continue around the clock.
Worsening weather conditions will also likely deteriorate road conditions, which may impact travel times for Oncor personnel as they safely navigate to outage locations. Restoration teams have already responded to multiple public vehicle accidents that have damaged Oncor equipment and contributed to power outages. Customers are urged to continue to avoid unnecessary travel.
If you cannot avoid travel, please take extra precautions and be mindful of driving near larger utility vehicles. Texas’ “Move Over or Slow Down” law requires drivers to move over a lane or reduce their speed to 20 mph below the posted speed limit when approaching utility vehicles stopped with flashing lights activated on the roadside.
Ice accumulations continue to pose the greatest possible impact to electric service. These accumulations can weigh down power lines or tree limbs. Excess weight can cause limbs to sag or break onto power lines. Slight variations in temperature can also create cycles of thawing and freezing, which can result in new or repeat outages.
Damage evaluation is often the first step of the restoration process. Before our lineworkers can make repairs to restore power, damage evaluators must assess areas of high impact and check the condition of poles, wires, transformers and more to ensure the right teams and equipment will be assigned to each outage location. This work also helps more accurately determine an estimated time of restoration.
Safety for employees and the public remains Oncor’s number one priority. Please keep the following safety tips in mind: