General Inquiries/Service Requests:
contactcenter@oncor.com
(Mon.-Fri., 8 a.m.-6 p.m. Central Time)
(24/7)
DALLAS (January 26, 2026) – Oncor crews worked in bitterly cold temperatures throughout the night to reduce the amount of power outages, including new overnight outages, that continue to be caused by the winter storm. As of 6:30 a.m. Monday, less than 10,000 customers are without power across Oncor’s entire service area.
More than 10,000 Oncor and contractor damage evaluators, lineworkers, tree trimming crew members and other restoration personnel are continuing response efforts. Additional personnel have been directed from less impacted locations across our service area to further support restoration efforts in hardest hit areas of Cherokee, Angelina and Nacogdoches counties. While estimated times of restoration are not available in all locations of East Texas, crews are continuing to respond to outages in 16-hour, rotating shifts.
Outage numbers are still fluctuating as restorations are completed and new outages occur. While no precipitation is expected in Oncor’s service area today, tree limbs with ice accumulations continue to sag and break onto our power lines and cause new outages. Accumulations on tree limbs are unlikely to melt until temperatures rise above freezing on Tuesday. When those accumulations melt, it can also cause weighed-down branches to suddenly spring up into power lines, causing additional outage impacts.
The combination of prolonged frigid temperatures and increased electricity use is also placing added stress on Oncor’s equipment, which can lead to equipment damage and cause outages. While Oncor prepares extensively for winter weather, some equipment issues can occur without warning. Extra equipment has been staged across our service area and will continue to be distributed to restoration crews as needed.
Severe weather can also damage home and business electrical equipment, like the meter base or the weatherhead. If this equipment is damaged, customers will need to contact a licensed electrician to make the necessary repairs. Oncor will not be able to safely reconnect or restore power until these repairs are completed and we are unable to repair electric equipment we do not own.
Customers are encouraged to report all power outages immediately. Reporting outages helps us more quickly identify locations where additional repairs may be needed further down the power lines that supply electricity to homes and businesses.
Travel throughout our service area remains extremely hazardous and customers are encouraged not to travel unless necessary to help keep roadways clear for Oncor restoration personnel and other first responders. Texas’ “Move Over or Slow Down” law requires drivers to move over a lane or reduce their speed to 20 mph below the posted speed limit when approaching utility vehicles stopped with flashing lights activated on the roadside.
Safety for employees and the public remains Oncor’s number one priority. Please keep the following safety tips in mind: